Everyone knows it is important to check your receipts. Preferably before you leave the store, or even the cashier stand. A lot of people still don’t do it. I bring a real world example where not checking my receipts would have cost me $20.
Sunday night(’twas my birthday) I stopped at a local Circle K to get some gas, a pack of cigarettes(birthday present to myself) and some cash for the bar. I asked for $10 in gas and $20 cash back coming to about $36 dollars. When I got out to the pump it wasn’t working and I noticed the teller had put the gas on the wrong pump.
I walked back inside to inform her of the mistake and she was more than helpful in correcting the error. She said she needed my card back to charge back the amount for the gas on the first purchase and made a second purchase for the gas. Everything seemed okay to me.
The next morning I went to enter the transactions into my spreadsheet and noticed that I was charged $30 for cash back and not $20. I also noticed that no credit was applied to my account for the erroneous transaction. I promptly called the manager who informed me that the credit would show up on my account and he would gladly refund the extra $10 charge.
I went down the next morning(giving him time to research it) and informed that, 3 days later, the credit had still not been applied. He refunded me my $10 and told me that if the credit is still not applied to my account to bring in my bank statement and he would refund that charge as well. Three days later, now 6 days from the transaction, it had still not come off so I printed out my bank statement and brought it back in to the manager.
He was still adamant that the credit had been/would be applied, my bank disagreed and I asked him to check the records for that day and sure enough, there was no credit applied to my card. There was a credit applied at the appropriate time for the appropriate amount, but to a different card. I felt bad that they were now out this $10, but it was their mistake after all.
I have now started more diligently checking my receipts before I leave the cashier station for all purchases. While I was able to get my money back without much hassle, it still took up quite a bit of my time that could have been saved had I just checked my receipts. Another tip to make this easier. When at the grocery store bring a calculator, add up the cost of each item as you add it to your cart. This way you will know exactly how much you spent, helping you stay within budget, and a heads up knowing you really can’t afford that extra item you put in your cart because it looked good. It will also ensure that you get proper discounts from discount cards and coupons on each item, sometimes the computers are slower than the stock boys.
